FAQ

What was the inspiration behind Lokal?

The inspiration for the Lokal concept came from how we like to travel. We want to stay in design-driven boutique hotels in the heart of residential neighborhoods and feel like we are staying like a local, rather than a tourist.

Why Invisible Service?

The concept of “Invisible Service” came not only from a necessity to make a tiny hotel function, but to enable guests to visit with just the right amount of interaction from us. Everything you will need is loaded into your rooms just like at home and we are a call or text away if you need additional service.

Is there a front desk? How do I check-in?

Nope! We operate on “Invisible Service” and don’t have a front desk or conventional on-site concierge. Prior to your arrival, you will be provided with unique codes which will grant you access to the front door and your individual suite.

What time is check-in/check-out?

Check-out: 11:00AM

Check-in: 3:00PM

Where can I park?

Right around the corner at Old City Parking – 304 Race Street. $25/day (payment handled at the garage). Click here to view a map.

Is the Lokal Hotel handicap or wheelchair accessible?

Unfortunately, no. Due to its registered historic status, Lokal is a 4-story walk-up only building. It has a narrow staircase, but we promise the rooms will make up for it. If you would like someone from the Lokal team to help you walk your bags up/down the stairs, give us a shout: [email protected].

Can I smoke at Lokal?

No! We kindly ask you to respect our no smoking policy and refrain from smoking inside the building. Violators will be subject to a $1000 smoking fee.

Does the Lokal Hotel have kitchens?

Yes! Every suite comes equipped with a full kitchen: Induction cooktop, combo oven/microwave, refrigerator, dishwasher, pots + pans and dishes.

Is Lokal pet-friendly?

No. Pets are not allowed at the Lokal Hotel. Violators will be subject to a $1000 fee. Please leave your furry friends at home!

Can I do my laundry at Lokal?

Yes! Each of our suites comes fully equipped with a Bosch washer and dryer. Tide Pods are placed in the closet for your convenience and use.

What is your cancellation policy?

Cancellations made within 7 days of check-in will be fully charged.

What’s the deal with WiFi?

High speed internet is provided free of charge in all of our suites. Browse the web on your personal device or via the in-room iPad!

I’m a photographer – what are my options?

Interested in shooting at Lokal? Commercial and professional photographers can rent out any of our suites for their photography needs for a full day session ($1000) from 9:00 AM – 5:00 PM. You can view room availability on our booking page and schedule your photoshoot by emailing [email protected]. Rates and Availability subject to change.

Why choose Old City for Lokal’s first location?

The Historic District of Old City is the perfect spot for our first location. It’s in the heart of the boutique shopping, gallery and cafe section of Old City where no other hotel can fit. You are literally living where the locals live during your stay with us.

Interested in partnering with the Lokal Hotel?

We’re fortunate to have worked with a lot of incredibly talented people and we’re always looking to work with more. If you have any interest in partnering with the Lokal Hotel, please send us a detailed message to [email protected]. We look forward to hearing from you!

Interested in working for the Lokal Hotel?

Send over your resume and any other relevant information to [email protected]. If we think you’ll be a good fit, we’ll be in touch.

Why are their bicycle helmets in the lobby?

Those are their for your use while you are a guest at Lokal! We recommended grabbing one and heading to the nearest Indego station to rent a bicycle ($4 for 30 minutes).